Most Frequently Asked Questions

Our company, your questions.

How do I place an order?

Placing an order is easy. You can either order right here on our website, place a call or a text and you can even email an order. Whatever is easy for you. We can be reached at 716-514-3844.

Where are you located?

We live and work in Wilson, NY, however, we serve most of Western New York with our free delivery service.

Do you have a store?

We don’t have one. Everything we sell is shipped directly from our warehouse to your home or farm.¬†Easy peasy.

Do you offer FREE DELIVERY to my area?

All depending where you are located, there is a good possibility! Check out our free delivery area on the map and see if you are within our delivery radius. You can always give us a call at 716-514-3844 to be sure.

How do you deliver wood pellets?

Two ways: most often we delivery pellets on our large delivery truck that has a lift gate and pallet jack. As long as there is a smooth surface the pallet jack can maneuver on, we can take the pellets off the truck very easily. The pallet jack cannot move very well on grass or gravel. The second way is by pickup truck delivery. When we deliver with a pickup truck pellets are handled by hand and stacked where needed.

Can I pickup supplies from your warehouse?

We currently do not allow pickup at our warehouse. We are looking to change this in the future. Stay tuned.

Where is Lola?

Lola loves work but sometimes she likes to sleep in.